Training objectives
- ✓Distinguish task disagreement from relationship conflict.
- ✓Return to facts and interests.
- ✓Structure difficult conversations.
- ✓Build verifiable solutions.
- ✓Escalate at the right time.
Leadership & Management · MGT-104
Conflict Management
Handle professional disagreements before they become personal conflicts or project blockers.
Duration · 120 minLevel · ProfessionalLanguages · EN · FR · ES
Course programme
3 Modules
120 min
1
Return to facts and interests
Depersonalize disagreement.
40 min
2
Run a difficult conversation
Address problems clearly without unnecessary escalation.
40 min
3
Decide when to escalate
Know when conflict exceeds local authority.
40 min
Assessment
Quiz + final evaluation
Certificate
PDF with verification QR
Your learning path
Secure access, guided progression, module validation, quiz, evaluation and certificate.
Prerequisites
- • No formal prerequisite.